Client Story:
The Client Situation:
A public organization within the Twin Cities recognized a need for organizational development. They requested from DRI Consulting (DRIC) that they aid in improving the process through which the organization develops the internal capacity to efficiently and effectively carry out its mission while sustaining itself over the long term. Through planned interventions in the organization's processes, DRIC staff created an organization-wide effort to change the beliefs, attitudes, values, and structure of the organization so the employees within it could better adapt to new technologies, markets, and challenges.
The Solution:
DRIC staff assessed and provided services in the following areas of the organization:
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Leadership Systems: Assessed how senior leaders created values, set expectations, and directed others to build and sustain the organization, and produce high performance.
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Business Planning: Developed current definitions of the company purpose and determined how the business understands customer, market and operational requirements to set direction for the future.
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Customer and Market Focus: Examined how the organization deals with current market conditions and determined emerging customer requirements and expectations.
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People and Human Resource Systems: Focused on key human resource practices directed toward creating high performance workplace teams and employees.
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Business Systems: Identified how a business improves productivity, decision-making and ways of communicating at all levels.
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Change and Transition Management: Stimulated and oversaw the desired changes identified in the action plan.
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Organization Structure: Evaluated the appropriate organization design and structure for the company clarifying roles and responsibilities.
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Management Development and Training: Developed management resources through assessment-based tools. Identified areas of development for future success.
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Business Results: Evaluated whether "real-time" measures of processes, products and services were aligned with overall organization strategy.
The Outcome:
DRIC helped the organization become more effective over time at achieving its goals. Engaging in Organizational Development with the client, DRIC staff made a long range effort to improve the organization's problem-solving and renewal processes. They increased workers' awareness of their organizational culture, and reportedly improved their ability to manage it in more effective and collaborative ways with special emphasis on work teams and the use of action plans.
